Frequently Asked Questions
Everything you need to know about your HUGO BOX experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your products true to size?
Yes, our apparel generally fits true to size. We recommend checking the detailed size guide on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Do you offer international shipping?
Yes, HUGO BOX ships to over 50 countries worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your address.