Returns & Exchanges
At HUGO BOX, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
2
Pack Your Items
Place the original items with all tags attached into the HUGO BOX packaging or a secure shipping bag.
3
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.
4
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking receipt until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing